FAQ

Where's the shop?

Our shop is located right in the heart of Ballard, just a block south of Market Street at 5405 Ballard Avenue West.

What are your hours?

We are open Monday-Saturday 8AM to 8pm. On Sundays we open at 8AM but close at 6PM.

What do you have to eat?

We sell freshly baked pastries from several local partners, including Macrina Bakery, Rila Bakery, Alexandra's Macarons, and cakes (including gluten free options!) from Sweet Violette. On Saturdays and Sundays only, we offer sweet and savory options from Fuji Bakery. Finally, we are proud to stock beautiful handmade wagashi from Tokara Japanese Confectionary in Phinney Ridge. You are sure to find something perfect to accompany your tea.

Do you have WiFi?

Of course! Our WiFi password is conveniently displayed next to the register, or available upon request from any member of staff. We pride ourselves on providing a comfortable and inviting space, conducive to focus and work of all types. In addition to the all-important work of relaxation and self-care.

What music are you playing?

Our staff enjoys wide latitude in setting the tone musically--we sport a fairly eclectic mix of tastes, but always strive to keep the music unobtrusive and pleasant! If you like what you hear, just ask a staff member and we'll give you the details. If you don't like what you hear, or the music creeps up a little too loud, just let us know and we'll adjust accordingly.

What kinds of tea do you have?

We carry many exceptional teas in every category, from all around the world. Whether you prefer your tea black, green, white, oolong, herbal, or puerh, we have something that will excite you.

If I'm new to tea, where do I start?

Our staff is quite experienced at helping our customers zero in on a tea experience that will delight. Whether you have a favorite already or are completely new to the world of tea, we are happy to work with you to find the right cup. Just ask for help and we'll provide!

Are your teas organic?

Organic certification requirements vary widely the world over--a few of our teas are certified organic and labeled as such, but all of our teas are produced responsibly and, brewed properly, will inevitably result in a clean and beautiful cup.

Can I take some home?

Of course! If you've enjoyed your tea and wish to have some to brew on your own, we are happy to bag it up for your personal use. From 1 and 2 ounce portions good for 5-10 cups, pricier treats, and single herbs, to whole pounds for those who need a reliable supply. All of our teas are loose leaf, but we also sell fill-it-yourself tea bags and infusers, among all sorts of practical and attractive teaware.