If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unused) with the packaging and labels/tags attached. Teas need to unopened unless the wrong tea was received.
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our Returns Form when mailing your return to the address below:
5405 Ballard Ave NW
Seattle WA 98107
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.